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Visa: Issuer Customer Lifetime Value Hinges on Personalization and Real-Time Experiences
Best-in-class issuers prioritize the features that drive top of wallet and higher customer lifetime value, Neil Mumm of Visa DPS says.
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How a 'Partner-First' Mindset Forges Bank and FinTech Bonds
Navigating a multi-partner ecosystem is no small feat these days. Weilynn Tan, head of Ecosystem Partnerships, SVP Product Integrations at North, tells PYMNTS that building value through partnerships in the payments industry is a personal as well as
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How Self-Service Technology Is Helping Physical Retail Take Back Sales
Walgreens is closing stores because consumers don't want to wait for a sales associate to unlock the Plexi behind which any number of products now sit. Cantaloupe CEO Ravi Venkatesan tells Karen Webster how new technology, an elevated self-service ex
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FIS: B2B Success Should Be Measured in Transformations, Not Transactions
Now that's a concept. The back-office ambitions of yesteryear have become front-and-center business imperatives today, and Megan Oakes VP of customer Success at FIS, tells PYMNTS why B2B success is better measured in transformations than transactions
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How Platforms and Partnerships Moved a 167-Year-Old Bank Into the Digital Age
Not many banks can trace their founding to 1857. But regional bank First National Bank of Omaha can, and it got there through the commitment of its customers. Tammy Trilli, SVP of FNBOs Commercial Payments Organization, tells PYMNTS regardless of the
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Debit Rewards Platform Broadens Loyalty Rewards Beyond Credit
Debit cards don't have rewards, right? Galileo wants to change that. David Feuer, chief product officer at Galileo Financial Technologies, tells PYMNTS his firm's new co-branded debit card program launch will enhance the loyalty between companies and
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Intellicheck CEO: Parents, Platforms and Legislation Critical for Age Verification as TikTok Comes Back Online
The on-again/off-again saga of TikTok is on again. And as Intellicheck CEO Bryan Lewis tells Karen Webster, attention must now be paid to make sure that users are legit and not skirting minimum age laws. He says new parent-friendly verification techn
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Trapped Payments Data Becomes Retail's Hidden Gold Mine
Retailers will take good data anywhere they can get it. But what if they can't get to it? Banyan CEO Jehan Luth tells Karen Webster that retailers can free up data that's been trapped in payments and help them craft offers that incentivize the recenc
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Bank Account Intelligence: The New Frontier in Credit Decisioning
We know that the credit score is losing its status as the only measure of consumer financial fitness. Now it looks like that process is starting even earlier. ValidiFI CEO John Gordon tells Karen Webster that bank account validation is the first step
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Merchants Use Visa’s Unified Commerce to Convert In-Store Buyers
Matt Swatzell of Visa says unified commerce is emerging as the future of merchant strategy, integrating loyalty, payments and promotions.
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The Clearing House Looks to New Commercial Use Cases to Drive Real-Time Payments Growth
Talk about taking it to the limit. The Clearing House has taken a huge leap for high-dollar instant payments across its network, boosting the limit from $1 million to $10 million. Jim Colassano, TCH's senior vice president of RTP Product Development,
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Ex-Disney Creative Chief Wants to Rewrite Your Innovation Script
The outcome you're looking for is "yes, and..." Duncan Wardle, Disney's former head of innovation and creativity, tells Karen Webster why companies stuck in a "no, because" mindset are doomed in today's "business unusual" world. Ahead of the Dec. 10
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